Terms of Service · Anomalia
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Terms of Service

Last updated: 5 June 2026

These Terms of Service (“Terms”) govern your access to and use of Anomalia (the “Service”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Who we are

The Service is operated by Marco Di Franco, a sole proprietorship (ditta individuale)established in Italy, VAT no. (P.IVA) IT18500501004(“we”, “us”, “our”). You can contact us at privacy@anomalia.so.

2. The Service

Anomalia is an AI assistant that helps you plan, create and publish social-media content. It drafts a content calendar, writes captions, generates images and videos, and — once you approve — can publish to the social accounts you connect. The Service is provided for business and professional use.

3. Eligibility & accounts

  • You must be at least 18 years old and able to enter into a binding contract.
  • You are responsible for the accuracy of your account information and for keeping your credentials secure.
  • You are responsible for all activity that happens under your account.
  • Notify us promptly at privacy@anomalia.so if you suspect unauthorised use.

4. Connected social accounts

To publish on your behalf, the Service connects to third-party platforms such as Instagram, Facebook and TikTok. By connecting an account you authorise us to access and act on it as needed to provide the Service, and you agree to comply with each platform’s own terms. We are not responsible for changes, outages or restrictions imposed by those platforms, including if they suspend access or change their APIs.

5. Your content

You retain ownership of the brand materials, text, images and other content you provide (“Your Content”). You grant us a worldwide, non-exclusive licence to host, process and use Your Content solely to operate and provide the Service to you — including sending it to the AI and publishing providers described in our Privacy Policy.

You represent that you have the rights to Your Content and that it does not infringe the rights of others or break the law.

6. AI-generated content

  • The Service uses AI to generate captions, images and videos based on your input. AI output may be inaccurate, generic or unexpected.
  • You are responsible for reviewing and approving content before it is published. Nothing is published without your approval.
  • Given how generative AI works, similar output may be produced for other users; we make no guarantee that generated content is unique or free of third-party rights.
  • You are responsible for ensuring that anything you publish complies with applicable laws, advertising rules and the policies of each platform.

7. Acceptable use

You agree not to use the Service to:

  • break any law or infringe anyone’s intellectual-property, privacy or other rights;
  • create or publish unlawful, hateful, deceptive, harassing or otherwise harmful content;
  • send spam or violate the terms of any connected platform;
  • reverse-engineer, scrape, overload, or attempt to gain unauthorised access to the Service;
  • resell or provide the Service to third parties without our written permission.

We may suspend or terminate accounts that breach these rules.

8. Plans, billing & refunds

  • Some features require a paid subscription. Prices and plan details are shown at checkout. Payments are processed by Stripe.
  • Subscriptions renew automatically for the same period unless cancelled before the renewal date. You can cancel at any time, effective at the end of the current billing period.
  • Except where required by law, payments are non-refundable and we do not provide refunds for partial periods.
  • We may change prices with reasonable advance notice; changes apply from your next billing cycle.
  • As a business customer, the EU consumer right of withdrawal generally does not apply; any statutory rights that do apply are unaffected.

9. Intellectual property

The Service itself — including its software, design, branding and the Anomalia name — belongs to us and is protected by intellectual-property laws. These Terms do not grant you any right to our branding except as needed to use the Service. Subject to your compliance with these Terms and applicable third-party rights, you may use the content you generate for your own business purposes.

10. Third-party services

The Service relies on third-party providers (for hosting, AI, analytics, payments, email and social platforms). We are not responsible for those providers’ services, and your use of connected platforms is also governed by their own terms.

11. Availability & changes

We work to keep the Service available but do not guarantee it will be uninterrupted or error-free. We may modify, suspend or discontinue features at any time. The Service is currently offered in an evolving form and may include beta features.

12. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including fitness for a particular purpose, non-infringement, or that AI output will be accurate, lawful or suitable for your needs.

13. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental or consequential damages, or for lost profits, revenue, data or goodwill. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be excluded by law.

14. Indemnity

You agree to indemnify and hold us harmless from claims, losses and expenses arising out of Your Content, your use of the Service, or your breach of these Terms or of any third-party platform’s rules.

15. Termination

You can stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms or if we discontinue the Service. On termination, your right to use the Service ends; sections that by their nature should survive (such as ownership, disclaimers and limitation of liability) will survive.

16. Governing law & jurisdiction

These Terms are governed by Italian law. Any dispute will be subject to the exclusive jurisdiction of the courts competent for the place where the data controller is established, without prejudice to any mandatory consumer-protection rules that may apply.

17. Changes to these Terms

We may update these Terms from time to time. When we make material changes we will update the “Last updated” date and notify you through the Service or by email. Continuing to use the Service after changes take effect means you accept the updated Terms.

Questions about these Terms? Write to privacy@anomalia.so.